Privacy Policy

1. About GCCTVMS

GCCTVMS provides remote CCTV monitoring and related security monitoring services to businesses, organisations, property owners and other eligible customers. We operate in Singapore, the United States, the United Kingdom, Pakistan and the United Arab Emirates. Our Singapore address is 68 Circular Road, #02-01, Singapore 049422.

2. Information We May Collect

What we collect depends on the service and how you interact with us.

• Video and audio: CCTV footage from camera systems we monitor, and two-way audio where that function is enabled.
• Contact information: names, phone numbers, email addresses and business addresses.
• Technical and login information: usernames, access credentials, IP addresses, device information and browser information.
• Incident and safety records: workplace incident records, security incident reports, fire hazard reports and time-stamped video evidence, where applicable.
• Website usage information: cookies, analytics information, and website performance and security data.

3. How We Collect Information

• Directly from clients during enquiries, registration and service onboarding
• Through CCTV systems monitored on behalf of clients
• Through our websites
• Through incident reporting systems used by our monitoring staff

4. How We Use Information

• Delivering CCTV monitoring services
• Sending alerts about detected activity or potential emergencies
• Supporting virtual doorman functions where available
• Supporting AI-assisted detection where implemented
• Preparing incident reports
• Supporting fire and safety monitoring where contracted
• Managing client relationships
• Handling contracts and billing
• Providing customer support
• Maintaining website security and performance

5. Third-Party Providers

We work with third-party providers for training, technical expertise, alarm monitoring, AI surveillance, cloud video and storage services. These include Learn CCTV, Webeye and Eagle Eye Networks.

6. International Data Handling

Because we operate internationally, information may be accessed or transferred across borders. For example, monitoring personnel in one country may access footage from a client in another, and client information may be stored on servers used for global reporting. Our Singapore operations also coordinate with our office in the United Arab Emirates.

7. Cookies and Analytics

Our websites use cookies and similar technologies for secure login sessions, measuring website performance, improving user experience, and preventing fraud and protecting website security.

8. How Long We Keep Information

• CCTV footage is generally retained for 30 to 90 days.
• Incident reports and safety logs may be retained for up to five years.
• Website analytics data is retained for as long as necessary for performance and security.

Actual retention may vary depending on your service agreement, system configuration and legal requirements.

9. How We Protect Information

We use measures such as encryption of video footage and stored data, restricted access with role-based authentication, regular audits and compliance reviews, and physical security at our monitoring centres.

10. Your Rights

Depending on where you live and the law that applies, you may have the right to access your personal information, ask us to correct inaccurate information, ask for deletion where applicable, ask us to restrict or object to certain processing, and request data portability where applicable. To make a request, contact us using the details below.

11. Children

Our services are intended for businesses and organisations. We do not knowingly collect personal data from individuals under 16. If we identify data of this kind, we will delete it.

12. Changes to This Policy

We may update this policy from time to time. The latest version is always published on our website.

13. Contact Us

• Email: info@gcctvms.com
• Website: https://gcctvms.com/
• Singapore address: 68 Circular Road, #02-01, Singapore 049422