Frequently Asked Questions About CCTV Monitoring

It means trained operators watch the feeds from your cameras remotely, during the hours you have agreed. When they see activity that needs attention, they follow the response steps set out for your property, such as notifying your contact.

No. GCCTVMS is a monitoring service. We work with the cameras you already have.

No. We monitor remotely and do not send guards to your premises. If you already have on-site guards, monitoring can work alongside them.

In many cases, no. We check whether your existing system can connect to our monitoring platform. Compatibility depends on your equipment, so we confirm it before monitoring begins.

The operator checks what is happening and follows the procedure agreed with you. Depending on your arrangement and equipment, this can include notifying your designated contact, sending an alert or incident report, issuing a warning through two-way audio, or escalating to the relevant authorities where appropriate. The exact response depends on your setup and the situation.

We offer 24/7 live CCTV monitoring. The hours covered for your property are set out in your agreement.

In most cases, yes. We confirm this with you during setup.

No. Monitoring adds oversight and a way to respond, but it cannot guarantee that incidents will be prevented or that every event will be detected.

Homes, residential buildings, offices, retail and commercial properties, and hospitality venues, provided they have a compatible camera system.

• Your property type
• The number of cameras
• The hours you want monitored
• Details of your existing camera system
• What you want monitored and any specific concerns

Costs depend on your property and the monitoring arrangement, so we provide a quote after reviewing your requirements.

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